Chris AlexanderChris Alexander
Tag Archives: Customer Support
Wednesday, March 24th, 2010

I may moan about customers, but let’s face it – they’re always right. Any misunderstanding by your customer is not an error on their part, it is an error on yours; a failure to properly understand, analyse, and represent your product in a way they understand. Just one thing I’ve learnt from my placement this [...]

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Sunday, January 17th, 2010

Last weekend there was a post on TechCrunch about a US company that had just opened up out of private beta which was offering a service that automatically monetises outbound links on your website by passing them through referral URLs. I recognised the business model from Skimlinks, a company I came across while I was [...]

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